Articles

ADV create

You can create / generate and download an ADV directly online in the customer panel.To do this,...

Can I mount external storage ?

Using the External Storage App, which you can activate yourself, you have the opportunity to...

Can I mount the cloud using Webdav without Sync Client ?

This is possible at any time. Of course, you can also use other synchronizing tools, such as...

Can I personalize my cloud - own design, color, logo ?

Yes, this is possible with all packages. At Nextcloud you have the so-called "Theming" function....

Can I use encryption ?

One important encryption, SSL ( encrypted connection from you to the server ), is pre-installed...

Can I use my own domain ?

You can use your own domain/subdomain at any time with all packages. You can either order one, or...

Can i have SSH access with admin packages ?

SSH is only possible with our server packages.

Cloud down report

If you want to report a downtime of your cloud/service, we request to send us the following...

Emailhosting

Emailhosting is only possible if you have a SERVER package with and a own TLD ( Top Level Domain...

How are updates carried out ?

Before a ready-made release we test the latest RC versions very carefully. New installations,...

How can I erase my cloud and terminate my account ? Right to be Forgotten

You can terminate your service at any time, with only a few clicks in the customer panel at MY...

How long does it take to establish my package ?

The setup is usually completed in very short time, mostly within minutes. Setup duration depends...

Supported Software

Offical information to the supported software on our servers. PHP 7.3 7.4 , all other PHP...

Unlimited users/groups and own apps in ADMIN packages ?

That's right. You can set unlimited user and groups, as well as use all available apps. The only...

Which Nextcloud version is used on OwnCube?

We use and support the following version: Nextcloud V20.x

Why are there different SLAs?

We hear this question many times and we will gladly explain it. We do not differentiate between...