If you can't find a solution to your problems in our knowledgebase, you can submit a ticket by selecting the appropriate department below.

Is your service down and you want to report it ?
Please always check our Networkstatus if there is a open issue and use public checks like Website Down or Uptrends to see if the service is down just for you or from all over the world.


 Private SLA support

Support for PRIVATE SLA customers


Billing department

 Sales & Accounts

Any pre-sales- and client account related questions should be sent here


Abuse reports

Please note that you will get a response within your own ordered SLA ( Service level ).
You can find your ordered SLA in the MY SERVICES section or in your invoices.

Private Account SLA#1: 12h business days/hours MO-FR 08-17 ( 9h SLA per day )
Private Account SLA#2: 6h business days/hours MO-FR 08-17 ( 9h SLA per day )
Business Account SLA#3: 1h / 24/7